Support
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Contact Us
support@chemai.com
Phone
1-800-CHEM-AI
Hours
Mon-Fri 9am-6pm EST
Response Times
Urgent2 hours
High4 hours
Medium24 hours
Low48 hours
Frequently Asked Questions
How do I track my order?
You can track your order from the Orders page in your dashboard. Each order shows real-time status updates.
What payment methods do you accept?
We accept all major credit cards, wire transfers, and purchase orders for qualified business accounts.
How long does shipping take?
Standard shipping is 3-5 business days. Quick Ship items can be delivered within 24-48 hours.
Can I request a sample?
Yes! You can request samples directly from any chemical detail page. Sample requests are typically processed within 1-2 business days.